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Customer Experience
Intelligent Customer Support
We built a custom AI support system for a global e-commerce brand. The system uses advanced RAG (Retrieval-Augmented Generation) to provide accurate answers from the company's knowledge base, reducing human intervention by 70%. It handles multi-lingual support and can process images of broken products to automatically initiate returns.
Key Results
70% reduction in support tickets
Instant response time (under 2s)
95% customer satisfaction score
NLP RAG Multi-modal